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Why does my new mattress not feel like the one in the store?

Updated: Apr 26, 2023


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If you’ve bought your new mattress in-store, you may find that it feels different to the one that you tried out in the showroom. There are several reasons for this.


Firstly, showroom models are typically softer due to the number of people who test them out on a regular basis. Some showroom models may be months, if not years old and will be much more worn in. You may even find that the mattress you tried in the showroom may be of a slightly different specification to the one that you’ve purchased. For instance, it could have a different covering, slightly changing how it feels to lie on.


Secondly, your mattress may feel different if it is paired with a different bed base to the one in the showroom. For instance, a sprung bed base will make a mattress feel softer. While a slatted or solid top bed base will make a mattress feel firmer. This is why it is generally best to buy the mattress and bed base together.


Thirdly, you’ll be wearing extra layers of clothing when you lie on the mattress in the showroom. This essentially creates a barrier between you and the mattress and may not give you a true feel for the mattress.


Finally, if your mattress has been on order or kept in stock for some time, it may feel different if you have put on weight.

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